• Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
• Manage incidents, user requests, planned outages…
• Document IT services and contracts with external providers including service level agreements
• Export all the information in a manual or scripted manner
• Mass import (manually and using scripts) or synchronize/federate any data from external systems

iTop can be used by different types of profiles:

• Help Desk agents
• Support engineers (1st level, 2nd level…)
• Service managers
• IT managers
• End-users: a simplified “portal” interface is available to let them submit their requests directly.

iTop relies on Apache/IIS, MySQL and PHP, so it can run on whatever operating system that supports these applications. It has been tested on Windows, Linux (Debian, Ubuntu and Redhat).

The application also runs on Solaris and MacOS X. Since iTop is a web based application you don’t need to deploy any client software on each user’s PC. A simple web browser is enough (IE 9+, FF 3.5+, Chrome or Safari 5+).

To find out what to do next in iTop, please read Getting started with iTop.