iTop Documentation

iTop Data Model

• CMDB
  • Configuration Management Core
  • End-users devices
  • Virtualization Management
  • Advanced Storage
  • Data Center Devices
• Service Management
• Ticketing
  • User Request Management
  • Incident Management
  • Simple Change Management
  • ITIL Change Management
  • Problem Management
  • Known Errors Management

Built-in features

• Archiving
• Object obsolescence
• Ticket Lifecycle