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:: Version 2.5.0 ::

2_5_0:implementation:start

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2_5_0:implementation:start [2018/12/19 11:40]
127.0.0.1 external edit
2_5_0:implementation:start [2019/03/22 14:57] (current)
vdumas [Services Catalog]
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 Services are organized in a two-level hierarchy, through the two classes of objects: **Service** and **Service Subcategory**. Create the top level Services before loading sub categories. Services are organized in a two-level hierarchy, through the two classes of objects: **Service** and **Service Subcategory**. Create the top level Services before loading sub categories.
  
-<​note>​An optional ​third level “Service Family” ​can be used to group Services together, but this level is not used by the ticketing in iTop.</​note>​+<​note>​The third level “Service Family” ​is used to group Services together ​and is **mandatory** for the Enhanced Portal.</​note>​
  
 Once the service catalog (Services and Service Subcategories) is defined, create the Customer Contracts that will link each “customer” Organization to its “providers” by creating one Customer Contract per couple of provider/​customer and linking the appropriate Services to the contract. Once the service catalog (Services and Service Subcategories) is defined, create the Customer Contracts that will link each “customer” Organization to its “providers” by creating one Customer Contract per couple of provider/​customer and linking the appropriate Services to the contract.
2_5_0/implementation/start.txt · Last modified: 2019/03/22 14:57 by vdumas

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