Install and Upgrade your iTop

This document is targeted towards system administrators in charge of installing, upgrading the iTop application.

Upgrading iTop version

This document assumes that you have at least a basic knowledge about:

In order to install and configure iTop you need the following:

Provide a MySQL account with enough privileges:

SELECT, INSERT, UPDATE, DELETE for daily use of iTop
CREATE (table), ALTER, CREATE VIEW for Setup and datamodel modification
CREATE (database) if you ask the Setup to create you database and for the ITSM Designer for Test database creation (DROP in this case is needed also)
SHOW VIEW, LOCK TABLES are used for backups
DROP and TRIGGER are used by DataSynchro
SUPER required for DataSynchro, only if MySQL is running with binary logging but without the –log-bin-trust-function-creators option (see MySQL Bugs: #39489: Cannot create or drop triggers without SUPER privilege)

Install PHP, MySQL and other required software.
Check below tips for special environments:
Secure your iTop instance
Set required PHP and MySQL parameters
Install iTop: The Setup wizard defines the iTop features and the database schema to use. Most choices can't be changed later unless using a fresh new database.
Your first connection to iTop: Ensure the application is accessible and discover the user interface.
Schedule background tasks. Mandatory for asynchronous email, scheduled backups, SLA computation…
Eventually, Protect access to iTop setup
Add some users:
- Check the multiple User Authentication Options: Integration with LDAP/Active Directory, single sign-on,…
- Understand the possible profiles and manage User Accounts.

Follow the Implementation Guide to create the minimum set of objects for the iTop application to be usable by your users.

If you want to move the iTop application under a different url, follow the tip: Changing iTop location