Improve performance when searching for a Ticket, if your outdated Tickets represent much more than the active ones, but cannot be deleted.
ArchivedTickets to all users most of the time, as if they were deleted.
ArchivedTickets if needed.
|1.0.0||2017-11-02||First published version|
Bulk archive/unarchive does not record the change in the object change history, whereas archiving/unarchiving a single object does record the information in the change tracking.
Like any other extensions, unzip it into extensions directory and relaunch the setup…
There is no configuration for this module.
When you have deployed this extension, then Tickets objects can be massively archived (and unarchived) by administrators only.
Search for the Tickets that you want to Archive and from that list, open the Actions menu. Below two possibilities, in standard mode (only mass archive action available) and in archive mode (both mass archive and unarchive actions available)
Mass archive or unarchive actions sends to a confirmation screen :
You can also do it on a single ticket details screen, using the Actions menu:
All archived objects are hidden, for all users including admins, like if they were deleted.
A reference to their friendly name can be found in other objects pointing to them.
Example on an archived contact which is the caller of a non-archived Change.
As you can see the link is inactive, you can't open the caller details.
In the history of other objects to which they are or were linked, you just get the id of that archived object:
If you try to open the details of that archived object using a bookmarked url or building the url like this: http://myitop/pages/UI.php?operation=details&class=Person&id=11&
Then you will get a message like this one:
archivedas well, meaning that they aren't visible anymore
Any user can toggle the archive mode:
archivedobject is clickable:
desactivate archive mode while you are on an archived object:
you get again the feedback message