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extensions:combodo-autodispatch-ticket [2019/01/21 15:56]
vdumas created
extensions:combodo-autodispatch-ticket [2019/10/08 10:32] (current)
vdumas
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 ====== Auto dispatch ticket to a team ====== ====== Auto dispatch ticket to a team ======
 ---- dataentry summary ---- ---- dataentry summary ----
-name                : Auto dispatch ticket to a team +name             ​: Auto dispatch ticket to a team 
-description_wiki ​   : Automatically dispatch tickets based on the configurable OQL rules. +description_wiki : Automatically dispatch tickets based on the configurable OQL rules. 
-index_hidden ​       : yes +index_hidden ​    ​: yes 
-version ​            ​: 1.0.6 +version ​         : 1.0.8 
-release_dt ​         : 2019-01-17 +release_dt ​      ​: 2019-06-16 
-itop-version-min ​   : 2.4.0 +itop-version-min : 2.4.0 
-download_url ​       ​https://www.itophub.io/wiki/​page?​id=extensions:​coming-soon +download_hidden  ​http://www.combodo.com/itop-extensions/ 
-code                : combodo-autodispatch-ticket +code             ​: combodo-autodispatch-ticket 
-state               ​: stable +state            : stable 
-product_hidden ​     : included +product_hidden ​  ​: included 
-module-lists_hidden : combodo-autodispatch-ticket/​1.0.6+module-lists_hidden : combodo-autodispatch-ticket/​1.0.
 +diffusion ​       : iTop Hub
 ---- ----
- 
  
  
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 ===== Revision History ===== ===== Revision History =====
- ​Release ​Date   Version ​ ^  ​Comments ​ ^+^ Date ^ Version ^ Description ^ 
 + 2019-06-16 ​ |  1.0.8  | * When team rules return no team and ticket is not dispatched, don't log success in ticket'​s log \\ * When a stimulus is not applicable, log the error and pursue the object'​s operation \\ * Fix inactive target rules being used for matching \\ * Fix a bug when creating coverage window within a dispatch rule | 
 +|  2019-03-19 ​ |  1.0.7  | Fix dispatch rule not working for Tickets created by a user with silos |
 |  2019-01-17 ​ |  1.0.6  | Add Combodo license | |  2019-01-17 ​ |  1.0.6  | Add Combodo license |
-| 2018-12-07 | 1.0.4 | Update translations | + 2018-12-07 ​  1.0.4  | Update translations | 
-| 2018-06-26 | 1.0.3 | Fix english translation | + 2018-06-26 ​  1.0.3  | Fix english translation | 
-| 2017-10-27 | 1.0.2 | Added German translation. (thanks to ITOMIG GmbH)| + 2017-10-27 ​  1.0.2  | Added German translation. (thanks to ITOMIG GmbH)| 
-| 2017-09-26 | 1.0.0 | First official version. |+ 2017-09-26 ​  1.0.0  | First official version. |
  
  
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 ===== Installation ===== ===== Installation =====
  
-Copy extension in iTop /extensions folder and run the setup. +Use the [[extensions:​installation|Standard installation process]] for this extension.
- +
 ===== Configuration ===== ===== Configuration =====
  
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 ^  Name  ^ Mandatory ^ Description ​ ^ ^  Name  ^ Mandatory ^ Description ​ ^
 ^ Name  | Mandatory | A name describing the dispatch rule  | ^ Name  | Mandatory | A name describing the dispatch rule  |
-^ Class  | Mandatory | Ticket class the rule will apply to (Does not work on abstract class) ​|+^ Class  | Mandatory | Ticket class the rule will apply to |
 ^ Team attribute ​ | Mandatory | Attribute code of the //Ticket Class// that will be set by the matching //Team rule// ​ | ^ Team attribute ​ | Mandatory | Attribute code of the //Ticket Class// that will be set by the matching //Team rule// ​ |
 ^ Explain log attribute ​ | Optional | Attribute code of the //Ticket Class// that will be set with a text explaining how a //Team rule// matched ​ | ^ Explain log attribute ​ | Optional | Attribute code of the //Ticket Class// that will be set with a text explaining how a //Team rule// matched ​ |
extensions/combodo-autodispatch-ticket.1548082618.txt.gz · Last modified: 2019/01/21 15:56 by vdumas

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