You need to track multiple email addresses for a Contact? Then this extension is for you.
You are annoyed with Mail to Ticket Automation which does only support a single email address per Person? The solution is here.
It adds a new class
EmailAlias linked to a Contact, to store alternate email addresses for the same Contact.
When requester send an email with an email address which is not the one registered on their Person in iTop, their email request is usually rejected, because of spams. With this extension, once you have defined the various email addresses associated with your Persons, the creation of ticket from email, will retrieve the right caller whatever registered address the person uses.
|2021-07-26||1.0.2||Fix issue with Caller being a Team|
|2019-05-16||1.0.1||Add recognition of related contacts (CC) also by their email alias|
Only works with iTop 2.3.0 and above.
Because EmailAlias and Contact have no common parent class, you cannot notify EmailAlias and normal Contact at the same time using the same TO or CC field of the Action.
Use the Standard installation process for this extension.
No configuration required
You can create multiple Email Aliases for the same Person
|the email address in unix format|
|Contact||the Contact associated with this email address|
|Type|| to differentiate:
Later a functional email address may not be linked to the right person anymore, in which case you can edit it and change the associated Contact.
It is possible to notify the persons using one of their email alias, based on its type for example.
SELECT EmailAlias AS e JOIN Person AS p ON e.contact_id = p.id WHERE p.id=:this->caller_id AND e.type = "function"