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extensions:combodo-make-it-vip
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Table of Contents
Make IT VIP
- name:
- Make IT VIP
- description:
- Flag important contacts in your database and highlight tickets
- version:
- 1.2.0
- release:
- 2021-12-27
- itop-version-min:
- 2.3.0
- code:
- combodo-make-it-vip
- state:
- stable
- diffusion:
- Client Store, iTop Hub
Manage VIP User Requests and Incident as they deserve to be !
Features
This extensions allows you to:
- Identify VIP persons in your CMDB
- If a caller is a VIP, all his User Requests and Incidents will have the priority set to critical.
- The header of the ticket will be highlighted with a VIP icon
Revision History
| Version | Release Date | Comments |
|---|---|---|
| 1.2.0 | 2021-12-27 | Add iTop 3.0 compatibility |
| 1.1.0 | 2020-01-10 | Available on Incident and User Request in full ITIL |
| 1.0.0 | 2019-01-07 | First version |
Limitations
Translation available only in English and French
Available on User Request and Incident Tickets only.
Requirements
This extension require the usage of User Request or Incident in iTop 2.3.0 or above
Installation
Use the Standard installation process for this extension.
Configuration
No configuration
Usage
First this extension change the form for a Person.
A new attribut VIP (yes,no) is define to identify if a person is a VIP.
By default the value is set to no
When a User Request is created the attribut VIP is updated automatically according the value set for the corresponding caller.
This attribut can be used to extract easily VIP User Request for reporting purpose
The priority of the ticket is forced to be critical as soon as the caller is a VIP
The Header of the User Request is highlighted with a vip icon
extensions/combodo-make-it-vip.txt · Last modified: 2022/01/12 17:30 (external edit)