Manage VIP User Requests and Incident as they deserve to be !
This extensions allows you to:
|1.1.0||2020-01-10||Available on Incident and User Request in full ITIL|
Translation available only in English and French
Available on User Request and Incident Tickets only.
This extension require the usage of User Request or Incident in iTop 2.3.0 or above
Use the Standard installation process for this extension.
First this extension change the form for a Person.
A new attribut VIP (yes,no) is define to identify if a person is a VIP.
By default the value is set to no
When a User Request is created the attribut VIP is updated automatically according the value set for the corresponding caller.
This attribut can be used to extract easily VIP User Request for reporting purpose
The priority of the ticket is forced to be critical as soon as the caller is a VIP
The Header of the User Request is highlighted with a vip icon