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extensions:itop-communications
Translations of this page:

Communications to the Customers

name:
Communications to the Customers
version:
1.0.5
release:
2016-08-26
description:
Publish customer oriented communications to be displayed in the new portal
itop-version:
>2.3.1
keyword:
Communications, Portal
code:
itop-communications
dependencies:
itop-portal
author:
Combodo
download:
http://www.combodo.com/itop-extensions/itop-communications-1.0.5-166.zip

Create and publish customer oriented communications to be displayed on the user portal.

Does not work with the iTop release 2.3.1. or lower. It requires a more recent version of iTop.

Features

  • Create text based or image based communications (formatting including hyperlinks is supported)
  • Quick formatting: title / description / predefined icon
  • Communications are active for a predefined time-frame (i.e. they have a predefined start and end date)
  • Communications can be delivered to users from selected organizations only

Revision History

Version Release Date Comments
1.0.5 2016-08-23 Bug fix: the option “cascade to child organizations” was not working
1.0.3 2016-08-08 First released version

Limitations

The Wiki syntax (in the text of the communication) creates hyperlinks which point to the console!

Requirements

iTop 2.3.2 and the new portal.

Installation

As any other extension:

  1. Expand the content of the zip file in the extensions folder
  2. Make sure that the web server has enough rights to read unzipped files
  3. Remove the read-only flag on the iTop configuration file
  4. Run the setup by pointing your web browser to http://<itop>/setup
  5. When prompted, make sure that you select Communications to the Customers from the list of extensions to install
  6. Complete the installation by clicking “Install!”.

Configuration

This extensions has no configuration parameter.

Usage

To create a new Communication or to view the list of Communications, click on the menu “Communications” under “Service Management”.

 "Communications" menu

The menu lists all the “on-going” communications. To see the “closed” communications, open the search form at the top of the page, adjust the search criteria and press the “Search” button.

Creating a new communication

The form to create a new communication is the following:

 New Communication form

Field Meaning
Announcer The organization owning this communication.
Status Automatically computed based on the start and end dates
Start date The date (and time) at which to start showing this communication in the portal
End date The date (and time) at which to stop showing this communication in the portal
Target organizations… How to interpret the list of “Allowed organizations”. If the value is Only the selected ones the list is an explicit list of all organizations for which to show the communication. If the value is Cascade to child organizations, the child organizations of the “Allowed organizations” will also see the message.
Icon An optional icon to display next to the communication in the portal. Choose “None” for displaying no icon.
Title An optional plain text title for the communication.
Message The actual body of the communication. Use the formatting toolbar to style the text, to insert images or add hyperlinks.

The end users do not need to have access to the announcer organization in order to view the communications in the portal. The system automatically displays the appropriate communications independently of the usual access rights.

To create a “graphic only” communication (for example a graphic banner), use the “description” field to insert a large version of the banner as either a JPEG or PNG image, leave the title blank and select Icon: “None”. The banner image will be displayed using the complete width for the browser, automatically adjusting to browser resizes.

Display of the communications in the Portal

 Communications in the portal

When a communication is “on going”, it is displayed in the portal, at the top of the home page. The text of the communications are truncated in order to preserve a constant height for the communications area in the home page.

The user can click on a communication to display it in a popup dialog. This is especially useful on small screens (mobile phones) where the communication may be truncated.

 Popup showing a communication

If there are several on-going communications at the same time, they are displayed one after the other, using a carousel, automatically sliding to the next communication after 5 seconds. Small bullets are displayed at the bottom of the carousel to allow direct access to the Nth communication. The carousel automatically stops sliding when the user positions the mouse hover it.

When there is no on-going communication, nothing is shown in the home page of the portal.

extensions/itop-communications.txt · Last modified: 2018/05/30 09:41 by bruno

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