User Tools

Site Tools


extensions:itop-log-mgmt
Translations of this page:

iTop Log Management

Combodo's customers only

name:
Itop log management
description:
Visualize, get and delete iTop log files without access to the system
version:
1.0.3
release:
2020-03-18
itop-version-min:
2.7.0
code:
itop-log-mgmt
diffusion:
ITSM Designer

Features

This extension allow you to visualize, get and delete iTop log files without access to the iTop server.

Revision History

Date Version Description
2020-03-31 1.0.3 * Removed unused dependency 'itop-welcome-itil/2.7.0' to unlock use on non standard datamodels
* Security hardening
2020-01-31 1.0.0 First version

Limitations

Requires at least iTop 2.7.0

Installation

Use the Standard installation process for this extension.

Configuration

No configuration parameters.

Usage

System information

Check at a glance, system information such as

  • version of your iTop
  • free disk space
  • when the cron run for the last time
  • and many others…

Check at a glance, PHP information such as

  • PHP parameters
  • installed modules

Check the directory and files, in case access rights are not setup as required

Check at a glance, Database information such as

  • Database version and size
  • Volumes of data you manage in each tables of your iTop database
  • Database parameters

Check the status of your Background Tasks (new in iTop Products 2.7.2)

Log Management

Errors:

  • The log/error.log file has been split in weekly files.
  • They can be visualized in that screen
  • You can open the content of a file in a new tab, using the icon at the end of the name
  • You can just see the content of a file by clicking on its name
  • You can download in a zip file, one or multiple logs to send them to an iTop support provider
  • You can delete manually some old logs
  • error.log from before iTop 2.7 is not split by week but renamed into error.LEGACY.log

  The setup.log is managed using the same logic as the error.log

Setup SQL queries

  • The Setup generates SQL queries which are stored in one file per Setup run.
  • Those files can be visualized, downloaded and deleted, as the error files

Log KPI

  • Each time you start the log KPI, it generates a separate file to store the results
  • Those KPI files can be visualized, downloaded and deleted, as the error files

Other logs

  • Extensions can bring their own logs
  • Those dedicated log files can be visualized, downloaded and deleted, as the errors files

extensions/itop-log-mgmt.txt · Last modified: 2021/12/02 11:50 (external edit)

";