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extensions:precanned-replies-pro [2018/02/09 18:11]
vdumas [Configuration]
extensions:precanned-replies-pro [2019/04/23 13:20]
vdumas
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 description_wiki : Pick common answers from a list of  predefined replies grouped by categories to update tickets log description_wiki : Pick common answers from a list of  predefined replies grouped by categories to update tickets log
 index_hidden ​    : yes index_hidden ​    : yes
-version ​         : 1.1.1 +version ​         : 1.1.4 
-release_dt ​      : ​2016-08-08+release_dt ​      : ​2018-12-19
 itop-version-min : 2.3.0 itop-version-min : 2.3.0
-dependencies_s ​  : ​ 
-download_url ​    : http://​www.combodo.com/​itop-extensions/​combodo-predefined-response-models-1.1.1-158.zip 
 code             : combodo-predefined-response-models code             : combodo-predefined-response-models
 +diffusion ​       : iTop Hub, ITSM Designer
 +state            : stable
 +product_hidden ​  : included
 alias-code_hidden : precanned-replies-pro alias-code_hidden : precanned-replies-pro
 alternate-name ​  : Precanned Replies alternate-name ​  : Precanned Replies
-module-lists_hidden : precanned-replies/​1.1.1, precanned-replies-pro/​1.0.2+module-lists_hidden : precanned-replies/​1.1.5, precanned-replies-pro/​1.0.5
 ---- ----
  
- 
-<note warning>​**Compatibility issue**: for iTop version lower than 2.4.0, there is a [[installation#​itop_before_240|special installation/​upgrade process]].</​note>​ 
  
 <note warning>​For iTop versions older than 2.3.0 use a previous version of this component</​note>​ <note warning>​For iTop versions older than 2.3.0 use a previous version of this component</​note>​
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-This extension is a complement to [[extensions:email_reply|Send updates by email]]. It provides a quick way to fill the case log field by picking from a list of "​precanned"​ answers.+This extension is a complement to [[email_reply]]. It provides a quick way to fill the case log field by picking from a list of "​precanned"​ answers.
 The answers are organized into Categories and Organizations (supporting multi-tenancy). The answers are organized into Categories and Organizations (supporting multi-tenancy).
  
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 ===== Revision History ===== ===== Revision History =====
-^  ​Version ​ ​^  ​Release Date  ​^ ​ Comments ​ ^ +^  ​Release Date  ​^  ​Version ​ ​^ ​ Comments ​ ^ 
-|  1.1.1  |  2016-08-08 ​ | Compatibility with iTop 2.3.0 (formatted text) and bug fix to support pagination in the popup dialog for selecting a reply. | +|  2018-12-19  ​|  1.1.4  | Support of JQuery 3 (iTop 2.6.0) | 
-|  1.0.5  ​|  2015-09-29 ​ | Compatibility with iTop 2.2.0 and custom portals. | +|  2018-06-26 ​ |  ​1.1.3  | NL translation,​ default search attributes, iTop 2.5 compatibility | 
-|  1.0.4  ​|  2014-12-10 ​ | Cosmetic on the module name (internal). | +|  2018-01-26 ​ |  1.1.2  | Add Russian translation. | 
-|  1.0.3  ​|  2014-09-25 ​ | Better initial sizing and positioning of the dialog box. | +|  2016-08-08 ​ ​| ​ 1.1.1  | Compatibility with iTop 2.3.0 (formatted text) and bug fix to support pagination in the popup dialog for selecting a reply. | 
-|  1.0.2  ​|  2014-09-15 ​ | Handling of the dialog'​s resize. Localization of the dialog'​s title. | +|  2015-09-29 ​ ​| ​ 1.0.5  | Compatibility with iTop 2.2.0 and custom portals. | 
-|  1.0.1  ​|  2014-03-11 ​ | Integration of the German translation (thanks to ITOMIG GmbH) | +|  2014-12-10 ​ ​| ​ 1.0.4  | Cosmetic on the module name (internal). | 
-|  1.0.0  ​|  2014-03-06 ​ | First released version |+|  2014-09-25 ​ ​| ​ 1.0.3  | Better initial sizing and positioning of the dialog box. | 
 +|  2014-09-15 ​ ​| ​ 1.0.2  | Handling of the dialog'​s resize. Localization of the dialog'​s title. | 
 +|  2014-03-11 ​ ​| ​ 1.0.1  | Integration of the German translation (thanks to ITOMIG GmbH) | 
 +|  2014-03-06 ​ ​| ​ 1.0.0  | First released version |
  
 ===== Limitations ===== ===== Limitations =====
  
-None.+Can be activated only on a single class of object, also it can be an abstract class.
  
 ===== Requirements ===== ===== Requirements =====
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 ===== Configuration ===== ===== Configuration =====
  
-If you have just installed the prerequisite extension[[email_reply|Send updates by email]], you will have to read its [[email_reply#​configuration|configuration chapter]]. This module has a default configuration that cannot work.+If you have just installed the prerequisite extension [[email_reply|]],​ you will have to read its [[email_reply#​configuration|configuration chapter]]. This module has a default configuration that cannot work.
  
-In the iTop configuration file, the administrator defines on which **objects** the precanned replies option will be proposed and in which **CaseLog** the reply will be copied.+In the iTop configuration file, the administrator defines on which **class** the precanned replies option will be proposed and in which **CaseLog** the reply will be copied.
 <code php> <code php>
  '​precanned-replies'​ => array (  '​precanned-replies'​ => array (
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 </​code>​ //Also the field '​public_log'​ does not exist on Ticket class, it works. When modifying a ticket with no '​public_log',​ such as a Change or a Problem, it just ignores silently this configuration parameter.//​ </​code>​ //Also the field '​public_log'​ does not exist on Ticket class, it works. When modifying a ticket with no '​public_log',​ such as a Change or a Problem, it just ignores silently this configuration parameter.//​
 </​note>​ </​note>​
 +
  
  
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 If you have configured the attachments to allow them on Precanned Replies, you can add attachments to the Precanned Reply using the "​Attachments"​ tab. If you have configured the attachments to allow them on Precanned Replies, you can add attachments to the Precanned Reply using the "​Attachments"​ tab.
  
 +<​note>​Within the body of your reply, you can use classic [[2_6_0:​admin:​placeholders|placeholders]] \\
 +''<​nowiki>​$this->​xxxx$</​nowiki>''​ refers to the Ticket in which the predefined response is copied</​note>​
 ==== Using Precanned Replies ==== ==== Using Precanned Replies ====
  
extensions/precanned-replies-pro.txt · Last modified: 2019/04/23 13:20 by vdumas

";