User Tools

Site Tools


extensions:precanned-replies-pro

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision Both sides next revision
extensions:precanned-replies-pro [2018/12/19 11:40]
127.0.0.1 external edit
extensions:precanned-replies-pro [2019/04/23 13:20]
vdumas
Line 4: Line 4:
 description_wiki : Pick common answers from a list of  predefined replies grouped by categories to update tickets log description_wiki : Pick common answers from a list of  predefined replies grouped by categories to update tickets log
 index_hidden ​    : yes index_hidden ​    : yes
-version ​         : 1.1.1 +version ​         : 1.1.4 
-release_dt ​      : ​2016-08-08+release_dt ​      : ​2018-12-19
 itop-version-min : 2.3.0 itop-version-min : 2.3.0
-dependencies_s ​  : ​ 
-download_url ​    : http://​www.combodo.com/​itop-extensions/​combodo-predefined-response-models-1.1.1-158.zip 
 code             : combodo-predefined-response-models code             : combodo-predefined-response-models
 +diffusion ​       : iTop Hub, ITSM Designer
 +state            : stable
 +product_hidden ​  : included
 alias-code_hidden : precanned-replies-pro alias-code_hidden : precanned-replies-pro
 alternate-name ​  : Precanned Replies alternate-name ​  : Precanned Replies
-module-lists_hidden : precanned-replies/​1.1.1, precanned-replies-pro/​1.0.2+module-lists_hidden : precanned-replies/​1.1.5, precanned-replies-pro/​1.0.5
 ---- ----
  
- 
-<note warning>​**Compatibility issue**: for iTop version lower than 2.4.0, there is a [[installation#​itop_before_240|special installation/​upgrade process]].</​note>​ 
  
 <note warning>​For iTop versions older than 2.3.0 use a previous version of this component</​note>​ <note warning>​For iTop versions older than 2.3.0 use a previous version of this component</​note>​
Line 23: Line 22:
  
  
-This extension is a complement to [[extensions:email_reply|Send updates by email]]. It provides a quick way to fill the case log field by picking from a list of "​precanned"​ answers.+This extension is a complement to [[email_reply]]. It provides a quick way to fill the case log field by picking from a list of "​precanned"​ answers.
 The answers are organized into Categories and Organizations (supporting multi-tenancy). The answers are organized into Categories and Organizations (supporting multi-tenancy).
  
Line 35: Line 34:
  
 ===== Revision History ===== ===== Revision History =====
-^  ​Version ​ ​^  ​Release Date  ​^ ​ Comments ​ ^ +^  ​Release Date  ​^  ​Version ​ ​^ ​ Comments ​ ^ 
-|  1.1.1  |  2016-08-08 ​ | Compatibility with iTop 2.3.0 (formatted text) and bug fix to support pagination in the popup dialog for selecting a reply. | +|  2018-12-19  ​|  1.1.4  | Support of JQuery 3 (iTop 2.6.0) | 
-|  1.0.5  ​|  2015-09-29 ​ | Compatibility with iTop 2.2.0 and custom portals. | +|  2018-06-26 ​ |  ​1.1.3  | NL translation,​ default search attributes, iTop 2.5 compatibility | 
-|  1.0.4  ​|  2014-12-10 ​ | Cosmetic on the module name (internal). | +|  2018-01-26 ​ |  1.1.2  | Add Russian translation. | 
-|  1.0.3  ​|  2014-09-25 ​ | Better initial sizing and positioning of the dialog box. | +|  2016-08-08 ​ ​| ​ 1.1.1  | Compatibility with iTop 2.3.0 (formatted text) and bug fix to support pagination in the popup dialog for selecting a reply. | 
-|  1.0.2  ​|  2014-09-15 ​ | Handling of the dialog'​s resize. Localization of the dialog'​s title. | +|  2015-09-29 ​ ​| ​ 1.0.5  | Compatibility with iTop 2.2.0 and custom portals. | 
-|  1.0.1  ​|  2014-03-11 ​ | Integration of the German translation (thanks to ITOMIG GmbH) | +|  2014-12-10 ​ ​| ​ 1.0.4  | Cosmetic on the module name (internal). | 
-|  1.0.0  ​|  2014-03-06 ​ | First released version |+|  2014-09-25 ​ ​| ​ 1.0.3  | Better initial sizing and positioning of the dialog box. | 
 +|  2014-09-15 ​ ​| ​ 1.0.2  | Handling of the dialog'​s resize. Localization of the dialog'​s title. | 
 +|  2014-03-11 ​ ​| ​ 1.0.1  | Integration of the German translation (thanks to ITOMIG GmbH) | 
 +|  2014-03-06 ​ ​| ​ 1.0.0  | First released version |
  
 ===== Limitations ===== ===== Limitations =====
  
-None.+Can be activated only on a single class of object, also it can be an abstract class.
  
 ===== Requirements ===== ===== Requirements =====
Line 64: Line 66:
 ===== Configuration ===== ===== Configuration =====
  
-If you have just installed the prerequisite extension[[email_reply|Send updates by email]], you will have to read its [[email_reply#​configuration|configuration chapter]]. This module has a default configuration that cannot work.+If you have just installed the prerequisite extension [[email_reply|]],​ you will have to read its [[email_reply#​configuration|configuration chapter]]. This module has a default configuration that cannot work.
  
-In the iTop configuration file, the administrator defines on which **objects** the precanned replies option will be proposed and in which **CaseLog** the reply will be copied.+In the iTop configuration file, the administrator defines on which **class** the precanned replies option will be proposed and in which **CaseLog** the reply will be copied.
 <code php> <code php>
  '​precanned-replies'​ => array (  '​precanned-replies'​ => array (
Line 79: Line 81:
 </​code>​ //Also the field '​public_log'​ does not exist on Ticket class, it works. When modifying a ticket with no '​public_log',​ such as a Change or a Problem, it just ignores silently this configuration parameter.//​ </​code>​ //Also the field '​public_log'​ does not exist on Ticket class, it works. When modifying a ticket with no '​public_log',​ such as a Change or a Problem, it just ignores silently this configuration parameter.//​
 </​note>​ </​note>​
 +
  
  
Line 108: Line 111:
 If you have configured the attachments to allow them on Precanned Replies, you can add attachments to the Precanned Reply using the "​Attachments"​ tab. If you have configured the attachments to allow them on Precanned Replies, you can add attachments to the Precanned Reply using the "​Attachments"​ tab.
  
 +<​note>​Within the body of your reply, you can use classic [[2_6_0:​admin:​placeholders|placeholders]] \\
 +''<​nowiki>​$this->​xxxx$</​nowiki>''​ refers to the Ticket in which the predefined response is copied</​note>​
 ==== Using Precanned Replies ==== ==== Using Precanned Replies ====
  
extensions/precanned-replies-pro.txt · Last modified: 2019/10/08 10:38 (external edit)

";